Dwr Cymru – Essential workers

Dawn Bowden AM said “Thanks to Dwr Cymru for the update on their work during this coronavirus crisis. There is important advice for constituents here which I hope we all take note of”.


Colleagues within the water industry have been identified as ‘key workers’ due to the essential role they will play in keeping the water and wastewater networks operating which is essential for protecting public health.  As such they will remain visible while working across all of our communities during this period.  This will include working on:

  • essential construction work to maintain supply through the summer months
  • essential maintenance work
  • reactive work such as repairs of burst water mains or dealing with sewer blockages, and
  • leakage detection, again to ensure we have sufficient water supply through the summer

Please be assured we will always take all the necessary steps to protect the public and our colleagues while they are working in the community.

Your constituents will see us working in their streets and communities on this essential work and we have radio adverts explaining our critical work broadcasting across our operating are at the moment. Should you be approached by a constituent regarding our working I would be grateful if you could advise them of the critical nature of our work at this time.

During this period, we are aware that some customers’ habits may change which could have an impact on our operations.  One of the main risks is an increased disposal of wipes down the toilet as opposed to them being put in a bin.  Wipes, along with items such as cotton buds and nappies, should never be disposed of down the toilet as they can caused blockages.  Blockages cause sewage flooding at properties and as a company we spend £7 million a year clearing blockages.  We therefore are reminding customers during this period not to dispose of these items down the toilet”.

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